InfoTrack has been selected as an ABA100® Winner for Service Excellence in The Australian Business Awards 2021. The Australian Business Award for Service Excellence [CSX] recognises organisations that have successfully implemented initiatives that demonstrate leadership and commitment to customer service excellence.

“We pride ourselves on delivering a high quality, online conveyancing solution for our clients. SettleIT, powered by InfoTrack, allows lawyers and conveyancers to outsource their settlement and lodgment requirements. This is valuable when times are busy or cover is needed.

“It is our goal to provide the best possible customer service and exceed client expectations, so we are incredibly proud to be recognised as an ABA 100 winner for Service Excellence. It is a testament to the dedication and hard work that our incredible team puts in, every day.”

Daniel Petrucci, General Manager of SettleIT, InfoTrack

InfoTrack is the leading innovator in legal technology and pioneers of property conveyancing automation in Australia. We provide an integrated platform that enables our clients to find, analyse, organise and communicate information efficiently and effectively. InfoTrack has been at the forefront helping businesses through technology innovation for over 21 years and has a deep understanding of the legal and conveyancing industry with over 8,000 legal clients across Australia.

More than just an award-winner of technology solutions, InfoTrack has repeatedly won the Australian Business Award for Service Excellence. Our service is second to none. The awards we win for culture, service, and products are a testament to how far we have come as a company and how we have developed over the years.  Our company ethos of ‘Effort over obligation’ helps our people achieve our mission as every employee’s work output is fast-paced and of a high calibre. Our people are passionate about achieving their goals and subsequently seeing the company succeed. Our business performance isn’t just based on numbers, it’s based on attitude, engagement, employee satisfaction and more. Since 2014, our award wins show no signs of slowing down as we continue to expand into new markets. 

InfoTrack’s position in the legal and conveyancing landscape is one of great support, where their clients turn to when navigating new legislation, industry updates, products and services that create efficiencies.

InfoTrack is continually enhancing their products and services to provide their clients with additional features and enhanced user experience. InfoTrack’s products and enhancements are born out of suggestions from staff, industry research, and client feedback. InfoTrack ensures they have a 360-degree view of the market and build products that will help their clients navigate changes in the industry and provide enhanced services. 

The COVID-19 pandemic had a radical effect on the legal industry and the traditional way lawyers and conveyancers operate. The introduction of lockdown and social distancing challenged the ability to meet face to face. SettleIT allows clients to replace these face-to-face interactions with electronic processes to minimise the impact of remote work and closure of lodgment and settlement authorities.

 Now, more than ever before, when the industry is transitioning to remote working, InfoTrack is supporting their clients by offering its online product suite. The areas of greatest advantage were where face to face interactions could be replaced with electronic interactions to minimise the impact of social distancing and self-isolation. Namely electronic signing, video verification of identity, online training, and electronic settlements. 

SettleIT’s simple to use online portal provides legal practitioners with full visibility on their matters, every step of the way, as well as tools to undertake verification of identity and electronic signing. The SettleIT team have 100 years of combined experience in handling conveyancing matters and clients rely on SettleIT to complete their settlements once an order is placed. SettleIT provides value to the user by driving workflow efficiencies. These time saving efficiencies allow firms to drive revenue growth, reduce costs and improve their business relationships.

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